Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start or inquire about a return, please contact us at info@jplann.com OR start the return through your JP Lann Account. Once the return is accepted, we will notify you of where to send the product. Items sent back to us without first requesting a return will not be accepted or refunded.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
LAST CALL/CLEARANCE/CLOSEOUT items and gift cards are not eligible for refund.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If the exchange is due to our error, we will send out the correct item as soon as we receive the original item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@jplann.com. Please note we do not refund shipping fees.